Return & Refund Policy

At Renee Cosmetics, your satisfaction is our priority. We are committed to delivering authentic, high-quality products. Please review our policy regarding returns, exchanges, and cancellations. 

 

1. Exchange Policy (Damaged, Defective, or Wrong Product) 

If you receive: 

  • A damaged or defective item, or
  • An incorrect item different from what you ordered, 

We will provide a free exchange. 

  • Requirement: Please inform us within 3 days of delivery with clear photos or an unboxing video showing the issue along with your invoice/order ID. We will arrange a replacement at no additional charge. 

 

2. Return & Refund Policy 

If you are unsatisfied with your order, you may request a refund within 7 days of purchase, subject to the following criteria: 

  • Eligibility Conditions:
    • The product must be unused, unopened, unwashed, and in its original seal and packaging.
    • Due to hygiene and safety standards for cosmetics, opened or tested products cannot be returned or refunded unless defective.
    • A valid proof of purchase (invoice/order ID) is required.
    • Once the returned item is received at our facility and verified upon inspection, your refund will be processed via your original payment method or bank transfer. 

 

3. How to Initiate a Return or Exchange 

Contact our customer support via phone at +1 302 599 7744 or email us hi@reneecosmetics.in. 

  1. Provide your Order ID, details of the issue, and photos/videos (if reporting damage/wrong item).
  2. Our team will verify the details and guide you on returning the product. 

 

Note: Shipping charges are non-refundable unless the return is due to an error on our part (damaged/incorrect product).